Version dated 1 September 2026

1. Business information

These Terms and Conditions govern the services provided by:

Nathalie AUVOLAT, sole trader, operating under the name Alkymissia
13B Quai des Marans
71000 Mâcon
France

SIREN: 810 632 646
SIRET: 810 632 646 00032

VAT not applicable pursuant to Article 293 B of the French General Tax Code.

Website: alkymissia.com
Email: contact@alkymissia.com

Hereinafter referred to as “Alkymissia”.

2. Scope

These Terms and Conditions apply to the services currently offered by Alkymissia, namely:

• individual astrology consultations;
• individual support sessions.

They apply to services purchased by both consumers and professional clients, in France and abroad, subject to any restrictions specified in these Terms and Conditions.

Provisions specifically relating to consumer protection apply only to Clients who qualify as consumers under applicable law.

By booking a service, the Client acknowledges having read and accepted these Terms and Conditions.

3. Nature and limits of the services

Nathalie Auvolat practises as a psychopractitioner and integrative astrologer.

The services offered by Alkymissia are intended to support self-awareness, personal reflection and the exploration of the Client’s experience.

They do not constitute medical or paramedical care, psychotherapy provided by a regulated healthcare professional, medical diagnosis or treatment, and are not a substitute for appropriate medical, psychological or psychiatric care when required.

The astrology practised by Alkymissia is symbolic, psychological and non-predictive. It is not intended to predict events or provide medical, legal, financial or other professional advice.

The Client remains responsible for their choices, decisions and actions.

4. Astrology consultations

The main characteristics, duration and price of each astrology consultation are presented on the Alkymissia website and/or on the relevant booking page before the booking is confirmed.

Astrology consultations require prior preparation based on the information provided by the Client, including their date, exact time and place of birth.

The Client is responsible for providing accurate information. Where the exact birth time is unknown or uncertain, the Client acknowledges that this may affect the precision of the astrological analysis.

Certain consultations, including transit and Solar Return consultations, may require the Client to have previously had a natal chart reading with Alkymissia. Where applicable, this requirement is specified before booking.

Unless otherwise stated, astrology consultations are provided remotely.

5. Individual support sessions

Individual support is offered on a session-by-session basis.

There is no minimum number of sessions, minimum duration of support or subscription commitment.

The first session is booked and paid for individually through the booking system made available by Alkymissia.

If the Client wishes to continue, a regular weekly or fortnightly time slot may subsequently be agreed between the Client and Alkymissia.

Each subsequent session remains independent and is paid for individually by bank transfer before the session.

The Client may end the support process at any time. Any session already scheduled remains subject to the cancellation and rescheduling conditions set out in Article 10.

6. Orders and bookings

Bookings are made through the Alkymissia website, the booking system indicated by Alkymissia or, where applicable, directly with Alkymissia.

The Client is responsible for providing complete and accurate information when booking.

For services paid online, the booking becomes final once payment has been successfully completed.

Where payment by bank transfer is offered, payment must be received within the period specified at the time of booking. If payment is not received within this period, Alkymissia may release the reserved time slot.

Bookings are personal and may not be transferred to another person without the prior agreement of Alkymissia.

The Client is asked to accept these Terms and Conditions when booking.

7. Prices and payment

Prices are stated in euros.

VAT is not applicable pursuant to Article 293 B of the French General Tax Code.

Payment may be made online or by bank transfer, depending on the service concerned.

Unless otherwise expressly agreed, the full price of the service must be paid before the service is provided.

Any bank charges or currency conversion fees associated with an international payment are borne by the Client.

8. Right of withdrawal

This Article applies exclusively to Clients who qualify as consumers under applicable consumer law.

In accordance with Article L.221-18 of the French Consumer Code, the Consumer has a period of fourteen (14) days from the date on which the contract is concluded to exercise their right of withdrawal without having to provide a reason.

The Consumer may exercise this right using the withdrawal form provided at the end of these Terms and Conditions or by sending any other unambiguous statement expressing their decision to withdraw to contact@alkymissia.com.

Where the contract is concluded at a distance through an online interface, the Consumer may also exercise their right of withdrawal using the online withdrawal form provided at the end of these Terms and Conditions. Once the request has been submitted, an acknowledgment of receipt will be sent by email.

Where the Consumer expressly requests that the provision of a service begin before the end of the fourteen-day withdrawal period, the service may begin before that period has expired.

If the Consumer subsequently exercises their right of withdrawal after performance of the service has begun at their express request, they remain liable for an amount proportionate to the part of the service already provided up to the time they communicate their decision to withdraw, in accordance with Article L.221-25 of the French Consumer Code.

Where the service has been fully performed before the end of the withdrawal period, following the Consumer’s express request and acknowledgment that they will lose their right of withdrawal once the service has been fully performed, the right of withdrawal can no longer be exercised.

9. Preparation of astrology consultations

Astrology consultations involve personalised preparation before the scheduled session.

As a general rule, this preparation begins after the expiry of the statutory withdrawal period.

Where the Consumer expressly requests that the service begin before the end of the withdrawal period, preparation may begin earlier in accordance with Article 8.

Once the statutory withdrawal period has expired and preparation has begun, cancellation of the consultation does not entitle the Client to a refund, subject to any mandatory legal provisions.

A rescheduling request may nevertheless be made under the conditions set out in Article 10.

10. Cancellation and rescheduling

Astrology consultations

A request to reschedule an astrology consultation must be made at least 48 hours before the scheduled appointment.

Once the statutory withdrawal period has expired and personalised preparation has begun, cancellation does not entitle the Client to a refund.

If the Client requests a change less than 48 hours before the appointment, the consultation remains due and rescheduling is not guaranteed.

In exceptional circumstances, Alkymissia may agree to offer an alternative appointment.

Individual support sessions

An individual support session may be rescheduled provided that the request is made at least 48 hours before the scheduled appointment.

Where cancellation or a request to reschedule is made less than 48 hours before the appointment, the session remains due, except in exceptional circumstances accepted by Alkymissia.

Cancellation by Alkymissia

If Alkymissia is unable to provide a scheduled service, a new appointment will be offered.

If the service cannot ultimately be provided, any amount paid for that service will be refunded.

11. Late arrival and failure to attend

If the Client arrives late, the session will normally end at the originally scheduled time so as not to affect subsequent appointments.

If the Client has not joined the session or contacted Alkymissia within 15 minutes of the scheduled start time, the appointment may be considered a no-show and the service will remain due.

If Alkymissia is late, the Client will not lose any of the time originally allocated to the session.

12. Technical difficulties

As the services are provided remotely, the Client is responsible for having reasonably suitable equipment and an adequate internet connection.

In the event of a temporary technical interruption, both parties will make reasonable efforts to reconnect and continue the session.

Where a technical problem on the Client’s side prevents the session from taking place, the session remains due. Alkymissia may nevertheless offer a new appointment in exceptional circumstances.

Where the technical problem is attributable to Alkymissia, the session will be rescheduled at no additional cost.

In the event of a reasonably established external outage or technical incident beyond either party’s control, the parties will seek an appropriate solution, which may include rescheduling the session.

13. Audio recordings

Astrology consultations may be audio-recorded so that the Client can listen to the consultation again afterwards.

No video recording is made.

The Client is informed of the proposed recording and may refuse it. Refusal does not affect the price or provision of the consultation.

Individual support sessions are not recorded.

Further information regarding the processing, storage and transmission of recordings is provided in Alkymissia’s Privacy Policy.

14. Confidentiality

Alkymissia undertakes to treat information shared by the Client during consultations and support sessions as confidential.

Confidential information will not be disclosed to third parties except where disclosure is necessary for the provision of the service, required by law, or justified by an overriding legal obligation.

This confidentiality obligation continues after the end of the professional relationship.

15. Personal data

Personal data collected by Alkymissia may be processed for the purposes of managing bookings, payments and communications and providing the services requested by the Client.

For astrology consultations, certain birth data and information relating to the Client’s chart may be retained where this is necessary for subsequent consultations.

The conditions governing the collection, processing, retention and protection of personal data, as well as the Client’s rights, are described in Alkymissia’s Privacy Policy.

16. Obligation of means — no guarantee of results

Alkymissia undertakes to provide its services with care, diligence and in accordance with its professional approach.

The services are subject to an obligation of means and not an obligation to achieve a specific result.

No particular personal, professional, emotional or other outcome can therefore be guaranteed.

17. Intellectual property

All content available on the Alkymissia website, as well as documents and materials created and provided to Clients, remains protected by applicable intellectual property law.

Materials provided to the Client are intended for their personal and private use.

Unless prior written permission has been obtained from Alkymissia, the Client may not reproduce or distribute substantial parts of such materials, resell them, use them commercially or incorporate them into training or other services offered to third parties.

Occasional sharing of a limited extract in a private context is permitted provided that it does not amount to substantial reproduction or commercial exploitation.

18. Force majeure

Alkymissia shall not be held liable for failure or delay in performing its obligations where such failure or delay results from an event of force majeure as recognised under French law.

Where possible, the Client will be informed and an appropriate solution will be sought, including rescheduling the service where appropriate.

19. Complaints

Any complaint relating to a service may be sent to:

contact@alkymissia.com

Alkymissia will endeavour to respond within a reasonable period and to seek an amicable solution.

20. International clients

Alkymissia’s remote services may be offered to Clients residing outside France, subject to any legal, regulatory, insurance or practical restrictions applicable to the relevant service or territory.

The Client is responsible for checking whether any local rules applicable in their country of residence affect their ability to use the service.

Any international bank charges, exchange fees or currency conversion costs are borne by the Client.

Nothing in these Terms and Conditions deprives a Consumer residing outside France of any mandatory consumer protection rights that may apply to them under applicable law.

In the event of any discrepancy between the French and English versions of these Terms and Conditions, the French version shall prevail, subject to any mandatory legal provisions applicable to the Consumer.

21. Governing law and jurisdiction

These Terms and Conditions are governed by French law.

This choice of law does not deprive a Consumer residing in another country of any mandatory consumer protection afforded to them by the law applicable under conflict-of-law rules.

In the event of a dispute, the parties will first endeavour to reach an amicable solution.

For Consumer disputes, jurisdiction shall be determined in accordance with the mandatory rules applicable to consumers.

For disputes involving professional Clients, the ordinary rules of jurisdiction shall apply unless a valid specific agreement provides otherwise.

22. Amendments to the Terms and Conditions

Alkymissia may amend these Terms and Conditions at any time.

The version applicable to a service is the version in force on the date on which the contract is concluded.

Subsequent amendments do not apply retroactively to an existing contract unless the parties agree otherwise or a mandatory legal provision requires it.

MODEL WITHDRAWAL FORM

For Consumers only

To:

Alkymissia — Nathalie AUVOLAT
13B Quai des Marans
71000 Mâcon
France
contact@alkymissia.com

I hereby give notice that I withdraw from the contract for the following service:

Service:
………………………………………………………………………………..

Ordered on:
………………………………………………………………………………..

Consumer’s name:
………………………………………………………………………………..

Consumer’s address:
………………………………………………………………………………..

Date:
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Consumer’s signature:
(only if this form is submitted on paper)

………………………………………………………………………………..

Exercise my right of withdrawal online